PSP-dashboards: Development and implementation of dashboards for a follow-up and operational project steering of over 10 patient support programmes in diabetes.

Objective:

  • Develop a data model for an operational follow-up
  • Infuse quality culture among PSP managers, determine and implement standards for patient care and for operational steering
  • Harmonise information feedback in 10+ PSP and produce reports and dashboards to the main management team
  • Suggest projects for organisation’s evolutions and methods for rollout in branches

Timescale:

2014-2016 (3 years).

Méthods:

  • Development of the ID-cards for every PSP
  • Development of harmonised KPIs and dashboards
  • Development of the methodology for information feedback (over 3 years)
  • Training for managers: e-workshops, tutorials, toolbox, examples and good practice sharing
  • Quarterly follow-up of the information feedback in 10+ countries over 3 years
  • Special assistance to branches in cost audits, implementation of service’s update, information feedback

Résults:

  • Development of a reference methodology (Toolbox)
  • Supply to the management team of steering tools and updates for 3 years
  • Special assistance to 5 branches to update their service model

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